Trinidad and Tobago is a fast emerging outsourcing destination. The country offers low operational costs, highly-educated labour pool and an advanced digital structure that allows for easy transition to the work-from home model.
Investment opportunities exist in Trinidad and Tobago for BPO Companies with a large English Voice Service focus seeking to provide high quality customer interaction, online chat and tech support services to clients from a nearshore location.
Quick Facts about the industry
- Port of Spain is ranked #5 of the top 10 BPO destinations in LATAM & the Caribbean on the Nearshore Value Index 2024
- There are 9 foreign firms currently operating in Trinidad and Tobago:
2015 - iQor Trinidad
2021 - Call Center Pros
2022 - Customer Acquisition Group
2022 - Bill Gosling Outsourcing
2022 - Teleperformance
2023 - Ascensos
2023 - Advensus (Nearshore Teleservices)
2023 - Equisoft
2024 - Carenet Health
Call Centre Operations
Viable investment opportunities exist for local and foreign BPO operators to set up call centre operations, with readily available access to real estate in Trinidad and Tobago. This can take the form of a 100 – 1000 seat capacity, English Voice customer service, and technical support operation, which services an existing clientele in the North American market.
Partnership Opportunities
DirecOne International Interaction Centre
Partnership with DirecOne can de-risk your entry into the untapped BPO industry in Trinidad and Tobago as the company will give investors immediate access to an array of vendors, tech experts, material, equipment, software, and redundant telecoms circuits.
Cable and Wireless Business
C&WB provides the technology, tools and analytics, and training aimed at quickly and cost-effectively getting firms to market with their own high-quality unified communications (UC) service, enabling them to connect and collaborate seamlessly with their customers
Top Reasons why BPO providers choose Trinidad and Tobago
Nearshore Location: Port of Spain, Trinidad and Tobago’s capital, is between 3.5 hours to 5.5 hours in air travel time to major cities such as Miami, New York, and Toronto. Its location within the Atlantic Standard Time zone makes communication between head offices and satellite operations simple, effortless and timely. Executive oversight is only a few hours away to a beautiful Caribbean island. Additionally, our location beneath the hurricane belt significantly reduces the risk of business disruption during the hurricane season.
Dynamic & Talented Workforce: A highly educated, technologically savvy and English-speaking labour force is readily available for hire.
State-of-the-Art Digital Infrastructure: Available ICT services including broadband, WiMax mobile broadband, dedicated internet access, advanced and next generation IP networks.
Work-from-home Models: Our robust telecommunications infrastructure provides the advantage of safely moving your employees to digital work-from-home models.
Incentives: Attractive incentives support middle and back-office processing for BPO providers.
Commercial Real Estate: Available real estate for contact centers in prime locations across the country.
Available Commercial Space
There are multiple attractive real estate options located across Trinidad and Tobago that are readily available to BPO companies. These commercial spaces can comfortably accommodate just over 500 seats at a given location, with the potential to expand. In most instances, the interior of the commercial space is customizable and comes equipped with all the necessary amenities inclusive of fiber optic connectivity. Adequate parking facilities are accessible at many locations, with public transportation nearby if required.
Investor Services
Global Trinidad and Tobago is the country’s trade and investment promotion agency and is your first point of contact for investment enquiries. We have the expertise to provide you with an efficient and rewarding business experience, partnering with you from beginning to end. This includes delivering information on local markets, business linkages, site visit facilitation, real estate advisory and access to government incentives.
